Privacy policy

Overview

This policy explains how optml (“OPTML”, “we”, “us”) handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It applies to purelabbioscience.com and any order you place with us.

We keep the data we collect to the minimum needed to fulfil your research-supply order and to run our business responsibly. We never sell your personal information.

What we collect

Depending on how you use the site, we may collect:

• Contact details you provide — name, email, phone and shipping address.
• Order information — the products you enquire about or purchase, and your batch-verification lookups.
• Payment information — processed by our payment providers; we do not store full card numbers.
• Technical data — IP address, browser type and general site-usage analytics.
• Age and research-use confirmation you give at checkout.

How we use it

We use your information to process and dispatch orders, provide shipment tracking, respond to enquiries, match orders to certificates of analysis, prevent fraud, meet our legal obligations, and — only where you've opted in — send occasional updates. You can unsubscribe from marketing at any time.

Sharing & disclosure

We share personal information only with the parties needed to deliver your order: payment processors, shipping and logistics partners, and the independent laboratories that test our batches (who receive no customer data — only batch samples). We may disclose information where required by law. We do not sell or rent your data to third parties for their own marketing.

Cookies

We use a small number of cookies to keep the site working, remember your preferences and understand aggregate usage. You can control cookies through your browser settings; disabling them may affect some site features.

Security & retention

We protect your information with encryption in transit, access controls and reputable hosting. No system is perfectly secure, but we take reasonable steps to guard against misuse, loss and unauthorised access. We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or de-identify it.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or request deletion where we're not legally required to keep it. To make a request, email us using the details below and we'll respond within a reasonable timeframe.

Contact us

Questions about this policy or your data? Reach our privacy team at [email protected] with “Privacy” in the subject line.